Frequently Asked Questions

  Is there a cash machine onsite?

We do not have a cash machine onsite, however there are 2 cash machines located in Ballykelly just a few minutes’ walk from the hospital.

  Do you have a restaurant?

We have a restaurant within North West Independent Hospital, here breakfast, lunch and dinners are available for purchase. There is also a snack menu where you are welcome to order sandwiches, wraps and toasties. Opening times are 8:30am – 5pm

  What are your visiting times?

Visitors are welcome to visit patients up to 9pm

  What are your opening times?

Our reception hours are 9am – 9pm 7 days a week.

  Does the North West Independent accept health insurance?

The Hospital has agreements with all major health insurance companies, including BUPA , Aviva PPP, WPA, VHI and Quinn Healthcare. We advise you to contact your insurance company beforehand to inform them of your consultation/admission date to authorise payment.

  What other facilities do you offer?

The following facilities are available within the Hospital: -

  • 31 Single Bedrooms with En-Suite/2 Double Bedrooms with En-Suite
  • 8 Outpatient consultation rooms
  • 13 Day Case spaces – 4 single rooms with en-suite, 1 single room, a 4-bedded room and a 4 bedded room
  • Free Wi-Fi
  • Admissions Office/Nursing Admissions Office
  • Lounge/Waiting Area
  • Toilet Facilities/Disabled Toilet
  • 3 Operating Theatres and One Endoscopy Suite
  • Six Bedded Recovery Unit
  • Central Sterile Services Department
  • X-Ray Department
  • MRI Department (operated by Alliance Medical)
  • Physiotherapy Department
  • In-House Catering service and Restaurant

All bedrooms are fully equipped with en-suite facilities and television.

  What services does North West Independent Hospital offer?

Colorectal                                                                    Oral Surgery

Cosmetic Surgery                                                        Orthopaedics

Ear, Nose and Throat                                                   Paediatric Surgery

Gastroenterology                                                        Pain Management

General Surgery                                                          Urology

Gynaecology                                                               Vascular


We also offer the following Specialist Clinics: -

Cardiology                                                                   Chiropody

Dermatology                                                               Health Screening

Paediatric Medicine                                                    Occupational Health

Physiotherapy                                                              Old Age Psychiatry



  Do you need to get referred to your GP?

You will require a GP referral or NHS/HSE referral to see a consultant at North West Independent Hospital, this referral will allow our appointments team to pair you with the correct consultant and provide the best treatment possible. If you have any questions, please contact our appointments team who will talk you through the process.

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